Refund policy

Return and Refund Policy

Thank you for shopping with 4our Kiddies. This policy explains how returns, exchanges, and refunds are handled for products purchased from 4ourkiddies.com.

Return Window

You may request a return within 30 days after receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and include the receipt or proof of purchase.

How to Request a Return

Before sending any item back, please contact us at services@4ourkiddies.com with your order number, the item you want to return, and the reason for the return. Items sent back without prior return confirmation may not be accepted.

Return Address

No. 6 Helong 1st Cross Road, Hebian, Baiyun District
Room B7867, 6th-7th Floors, Building I
Guangzhou, Guangdong 510000
China

Return Shipping Costs

If the return is not related to a product defect, damage, or an incorrect item, the customer is responsible for return shipping costs. If the item arrives defective, damaged, or incorrect, please contact us promptly so we can review the issue and provide the next steps.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us at services@4ourkiddies.com with your order number and clear photos of the item and packaging. We will review the issue and offer an appropriate solution, such as a replacement, exchange, or refund where applicable.

Non-Returnable Items

For hygiene and safety reasons, used, installed, modified, damaged-after-delivery, or incomplete items may not be eligible for return. Final sale items are not eligible for return unless they arrive defective, damaged, or incorrect.

Exchanges

If you need a different item, please contact us first. In many cases, the fastest way is to return the eligible item after approval and place a new order for the item you want.

Refunds

After we receive and inspect your approved return, we will notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at services@4ourkiddies.com.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days after receipt, for any reason and without justification, subject to applicable law. Returned items must be unused, in their original packaging, and include proof of purchase.

Contact Us

Email: services@4ourkiddies.com
Phone: +8613058541605 (Monday to Friday)